Find answers and general information quickly.

You can create an on-demand webinar within the WorkCast platform once you have run your live event by following these simple steps:

Navigate to ‘Events’ in the top navigation and you will see a bar across the top of the page showing the sessions available to publish as on-demand
Navigate to your chosen event session and click the 'Create On Demand' button
You have now created an on-demand session within the event. You will notice that there are now 2 sessions in your event and you are editing the new on-demand session
Click ‘Publish On Demand’ to make the on demand event active
Your event is now available on-demand to audiences on the same URL as the earlier live event.

To run a live or on-demand webinar on your own website or landing page, you must first ensure that you have your event set up within your WorkCast account - complete with slides and audio.

If you are a Producer+ license holder you must add your domain where your embed code is being placed in your account by following these steps:

1. Log into your account
2. Click into the cog on the right-hand side
3. A drop-down list will appear, so click 'Administration'
4. You will then see 'Manage Domains', then click in to 'Manage Domains'
5. Add your domain e.g. Your Website Domain: https://myevents.workcast.com - You add myevents.workcast.com

The next step applies to both Present+ and Producer+ license users. You can add the embed code to your website by doing the following:

1. Log in to your WorkCast Account and navigate to the Events tab
2. Head down to the Event Setup section and click on Event Experience
3. Click on the Document Icon on the right-hand side. You’ll see a pop-up, titled Event Session Embed, so select your Embed Code Type (i.e. Standard Integration or you Marketing Automation Integration program)
4. Choose your Embed Code Domain and select the domain you wish to embed on from the dropdown list
5. Once you have chosen these two options, the Embed Code HTML will generate in the text box below
6. Select all and copy to clipboard option and paste this into the section of your website you wish to embed your event

Yes, as well as running live events, Producer+ users can create scheduled webinar replay, or Simulive events. Simulive events use pre-recorded media to stream your webinar at a scheduled time, so you’ll need to set them up as a ‘live event’, but there is no real-time interaction between the audience and the event organizer or presenters. Learn about why you should run simulive events on our blog.

Presenters can set up and conduct polls in their webinars by adding a poll to your webinar navigation within the WorkCast platform. You must then submit the polling question you wish to ask the audience, along with the set of potential answers in any of the following formats:

• Checkbox List
• Dropdown List
• Radio List
• Text Field

You can make answering these polling questions mandatory by selecting the option ‘Is Required’. You can use polls during both pre-recorded and live webinars, however, if you’re using the function during a live webinar you just need to make sure that the Event Polls pod is displayed within the WorkCast Studio.

One of the benefits of WorkCast’s platform is that you can customize it to include your own company’s branding. One way in which you can do this is to upload your own splash image, as it’s the gateway to your event and the first thing your audience sees when they click through to the Auditorium.

You can upload your own splash image by following these simple steps:

For an individual event:

1. Click ‘Event Experiences’ -> ‘Extras’ tab -> Press ‘Splash Upload’ at the bottom
2. Upload your image, either from your library or personal computer
3. Save the changes

For your entire account:

1. Click the account settings cog (top right)
2. Press Edit my Profile -> Administration
3. Select ‘Account Splash Image’
4. Choose your splash image and save changes

Yes, WorkCast has an advanced data mapping engine that allows our webinar platform to integrate with your Marketing/Sales Platform. Our platform integrates with HubSpot, Eloqua, Marketo, and Salesforce, which means that data, like event registration, attendance data, and engagement metrics can be pushed directly to your marketing platform.

Once you’re logged into the WorkCast platform, you can connect directly to your Marketing/Sales platform and manage all your event connections.

Yes, WorkCast’s webinar platform provides all users with event and channel reporting for your online events. Our events reporting feature allows you to view your webinar metrics via an online dashboard, which is downloadable. Top-level event statistics you’ll receive from the events reporting include the following:

• Registrations
• Registration page visits
• Registration conversion rates
• Attendees
• Attendee page visits
• Attendee to Registration Conversion Rate
• Average Event Engagement

Channel reporting is only available on Producer+ and Enterprise licenses and allows you to group events into a single location (or channel) and then run a report to compile of list of statistics, which can be used for comparison reports. With our channel reporting feature, you’ll receive metrics for:

• Attendance figures
• Auditorium referrer breakdown
• Average viewing duration
• Data capture form page hits
• Data capture form referrer capture
• Documents and links clicked
• Graded polls results
• Known/Anon attendance figures
• Poll results

There are multiple images that you can customize to suit your branding, which includes your logo, partner logo, splash images, background images, and email banner images.

For best results, we recommend that you optimize images to meet our suggested image best practice sizes and formats:

• Company logo - a transparent PNG or JPEG, at least 500px wide
• Background images - either a transparent PNG or JPEG at least 2,100px wide x 1000px high
• Email banner images - PNG or JPEG, 600px wide
• Splash image - 16:9 aspect ratio JPEG or PNG. Recommended size: 850px wide x 478px high
• Registration page banner images - JPEG or PNG, at least 1,200px wide

If you’re unsure whether your chosen images are images for best results, you contact us to speak to an expert from our Design Team who will provide you with image best practice advice for you.

You can add a partner logo or image to the live event registration or auditorium page of your webinar by following these simple steps:

1. Navigate to Event Experience -> Extras tab -> Documents and Links and click ‘ADD’
2. A pop-up will appear, so ‘Choose File’ and select the image you want
3. Press the ‘Save’ button
4. Copy the URL generated when you press ‘Save’ and navigate to the tab you want to add the content (i.e. registration or auditorium page) and click the ‘Content’ box
5. Click on the ‘Image’ button (second from the bottom left)
6. A pop-up will appear, so paste the URL that you have copied from the Documents and Links section
7. Click ‘OK’, then press ‘Save’ on the green bar and preview your page check the image looks okay

Yes, if presenters wish to speak amongst themselves in private, our online events platform allows you to move to a breakout room to do so, as the audio is not broadcast to the audience. Presenters can move to the webinar breakout room at the touch of the button by hitting * (star) on their phone.

During our virtual events and trade shows you can set up virtual booths for your sponsors. Webinar sponsorship is an effective way in which to generate revenue from your virtual events and the audience can access these sponsor booths from the virtual exhibition hall. These sponsored booths allow users to access a mixture of content, including promotional videos, graphics, links, and more.

Sponsors can also interact with audience members via a live chat or Q&A function within their virtual booth.

We understand that hosting a live event can be nerve-racking, which is why we offer a pre-recorded, or Simulive, webinar option. With our pre-recorded webinars, you can record your live presentation from anywhere, without specialist equipment and you can redo audio, transitions, and more if you’re not happy with them.

The only restriction with pre-recorded webinars is that if you want to do a live Q&A, you will need to dial into the phone number provided by the platform when the slideshow finished playing to answer the audience’s questions.

As well as presenting your webinar live, you can broadcast your webcam during your webinar presentation. When creating a new event, or modifying an existing event, ensure the 'Presentation Type' is selected as one of the following options before launching the WorkCast Studio to connect your webcam:

• Slides & Webcam: slides will always be displayed to your audience, with room for up to 3 presenters webcams to be displayed alongside slides
• Slides & Full-Screen webcam: switch between displaying full-screen slides or full-screen webcams to your audience at different times

If you want to enhance your webinar and create a more interactive experience for the audience, then you can choose to broadcast your webcam during the event. You can do this when creating a new event or modifying an existing event by selecting the following ‘Presentation Type’ options before launching the WorkCast Studio:

• Slides & Webcam
• Slides & Full Screen Webcam
• Slides & Screenshare

Once you have chosen your Presentation Type, it’s time to set up your webcam and microphone. Firstly, ensure that your desktop computer or laptop has a fully-working microphone and webcam and that you are using a high-quality headset. Our camera/microphone uses WebRTC streaming technology, so if you are connecting your webcam you need to ensure you are using the latest versions of either Google Chrome, Mozilla Firefox, or Opera.

Your webinar will always begin in slide mode, so once you’re in the Present tab and are broadcasting to your audience, hit the ‘Webcams’ button to swap views and share your webcam.

Yes, you can share your screen, or even your webcam, with attendees during your webinar presentation to enhance the event experience. Screenshare within the WorkCast platform uses your browser to share your desktop, application or browser tab. However, the function uses WebRTC, so it needs to be used in conjunction with the latest versions of Google Chrome.

If you haven’t shared your screen in an event before, you’ll be prompted to add the Google Chrome WorkCast screenshare extension once in the WorkCast Studio, Media Hub, and 'My Connections' tab in order to share your screen with the audience during your webinar.

For presenters who are looking to connect to a webinar within the WorkCast platform, you can do so by sending your presenters their login details directly from the WorkCast Platform. Simply click on the 'Email Login Details' button above the presenter information in your session and choose the presenters you wish to email.

Next, presenters will need to select their audio (microphone or dial-in via a bridge phone) and webcam options to connect to the platform in the ‘My Connections’ pod, where multiple presenters can connect simultaneously before presenting their webinar.

All webinars and online events are set up with a telephone dial-in number, so you can dial in from any global location, including the UK, US, and internationally.

To dial into your event as a presenter, you need to follow these easy steps:

• Dial 1 or Dial 2 (or one of the international dial-in numbers)
• Enter the Session PIN
• Dial the User PIN when prompted

Presenters can also hit the * (star) on your telephone to move into a breakout room, where you other presenters can join also via telephone. This allows presenters to talk among themselves without the audience overhearing, as it’s separate from the main audio room.

WorkCast provides a best-in-class viewer experience, including direct video and audio streaming to the audience experience as well as full mobile device support. Audience dial-in isn't required for your audience to enjoy the event, but if it's a requirement for your business it can be added to your event. The WorkCast Customer Success Team can provide additional details: cost variable based on the number of dial-ins, audience geographical location.

All events are set up with a presenter dial-in number. This allows presenters to dial into the event from any global location. US and UK numbers are provided as standard and others are available. Presenters also have easy options to move to a breakout room to speak in private.

It depends on what package you go with, but our most popular package accommodates 5000 attendees. Don't worry if you need more, we can accommodate more, just make sure you mention it when you are signing up, and our team can create customize a package for you.

No, there is no limit to the number of webinars you can run in a month with any of our webinar licenses. So, regardless of whether you’re using our Presenter+, Producer+ or Enterprise webinar package, you can run as anywhere from 1 webinar a month to 3 webinars a day if you like.

There is no limit to the number of webinars you can run, but there is a limit to the number of live webcasts and virtual events, so in these cases, we suggest you speak to one of our experts about any additional costs required to run these.

To view any webinar on our platform, your attendees will need a good internet connection. If your attendees have a poor internet connection, then they could experience buffering, or pauses, in their event experience.

Generally, this could be because your attendees are sharing bandwidth with other devices or are connecting to your internet router via Wi-Fi and the signal quality is poor.

In this instance, we suggest attendees test their connection using WorkCast’s Connection Checker to ensure their computer’s compatibility for viewing webinars. Alternatively, they can disconnect other devices that are connected to their internet, move closer to the router, or try another browser - different browsers perform differently. Also, attendees should ensure that they close all unused windows, as they could be affecting the browser’s performance.

WorkCast employs Mailgun to distribute registration confirmation and reminder emails. This transactional email API service allows WorkCast to optimize your emails for company firewalls, spam filters, and more. The emails will go to all registrants of your webinar.

A common question we get here at WorkCast is how to promote a webinar online. When it comes to webinars, the days of "build it and they will come" are long gone, so you’ll need to spend as much time (or more) on promoting your webinar, as you have spent on creating it.

With so many resources in the marketer’s toolkit, the best way to promote a webinar is to approach it like a mini-campaign with a multi-channel approach. If you want to maximize the success of your webinar and generate as many leads as possible, then you should promote your webinars in the following ways:

1. Create an optimized landing page promoting your webinar, with a form where people can register to attend
2. Write a blog post about a similar topic and promote the webinar in the CTA
3. Share the registration page on social media channels or as part of a Paid social campaign
4. Create an email workflow to maximize attendance and engagement
5. Pop the link to the webinar registration page in your email signature, so your recipients are aware of the upcoming webinar
6. Create a hashtag for social media and own it

Read more in 7 Ways to Promote and Distribute Your Webinars.

Polls are an effective way to interact with your attendees, as they allow you to gain further insight into your audience, receive feedback on your webinars and get ideas for future webinars.

However, the success of your webinar poll relies on asking the right questions, so we have compiled a list of webinar polling question examples to use during your event:

• How did you hear about us?
• How often are you running webinars?
• What are you hoping to get out of this webinar?
• Was this webinar useful?
• What would you like to see next in our webinar?
• Are you looking to buy X in X days?

The key to asking effective polling questions for webinars is to write questions that benefit the audience’s experience. With this in mind, you can try accompanying your poll questions with something like: “By answering this question, you will benefit in the following way…”

Once you have pushed your poll questions out, you can retrieve the results on the WorkCast platform by clicking Get Results. These results are compiled into a pie chart, which you can then publish to your audience, who can view them in a pop-up.

Webinar hosts, regardless of your webinar license with WorkCast, can moderate and answer attendee questions - provided you have enabled questions in your event. To do this, simply select ‘Include Ask a Question’ in the Event Experiences tab of the WorkCast platform.

Once you are logged into the WorkCast Studio you will see a number of pods available to run within your event on the right-hand side, so ensure you open the ‘Attendee Questions' pod (or the webinar chat box). In order to monitor questions coming through, you will need to expand this pod and from there you can track, answer, and manage your questions.

All questions drop straight into your inbox and there is a maximum of 100 questions available in your inbox, so make sure you delete any irrelevant questions to make room for new ones. You can also drag and drop questions to change their order or appearance and select an action i.e. move to trash, mark as a priority, move to the inbox, or reply to attendee questions.

Finally, once you have replied to an attendee’s question you can choose to respond privately or publicly.

Yes. In fact, charging for webinars and online events is one of the easiest ways to generate revenue from your webinars or webcasts.

The WorkCast platform offers a number of solutions to integrate payment facilities to your event, such as WorldPay, so you to activate payment on a session-by-session basis and add values in different currencies.

You also have the option to integrate our platform with your own CRM platform for various registration options. If you have an existing registration process, this can be linked to the WorkCast platform - allowing you to use your own payment option before passing the registration automatically to us.

Yes. WorkCast offers a holistic approach to product demonstrations, including but not limited to standard webinars, screen shares, a resource download section, and post-event links that can direct your audience straight to your product page.