Stop the Glitches: How to Deliver Seamless Virtual Open Days

Technical issues don’t just disrupt a session.
They disrupt confidence.

When prospective students attend a virtual open day, they expect a professional, polished experience. If audio drops, slides freeze, or login issues arise, the focus shifts from your programmes to your platform.

The good news? Most technical challenges are preventable.

Prevention Is Better Than Recovery

The strongest virtual open days are designed to minimise risk before the event even begins.

That means:

• Structured technical rehearsals with every presenter
• Clear run-of-show documentation
• Dedicated event moderation and support
• Access testing across devices and browsers
• Contingency planning for common issues

When preparation is built into the process, technical surprises become far less likely.

Common Friction Points (And How to Avoid Them)

Access and Login Confusion

Complicated registration flows or SSO issues can create frustration before attendees even join. Testing access journeys in advance — including from a student perspective — ensures a smooth entry experience.

Presenter Uncertainty

Even experienced academics may not regularly deliver live online sessions. A guided technical check helps presenters feel confident using screen share, chat, and Q&A tools before going live.

Audio and Visual Disruptions

Small issues like background noise or unstable connections can undermine professionalism. Rehearsals and real-time monitoring help identify risks early and resolve them quickly.

The Role of Professional Production

The difference between a standard webinar and a high-impact virtual open day often comes down to behind-the-scenes support.

With dedicated producers overseeing the session, monitoring engagement, and supporting presenters in real time, universities can focus on delivering value — not troubleshooting.

A seamless experience allows prospective students to concentrate on what matters: your courses, your culture, and their future.

Turning Technical Success into Strategic Insight

A smooth event is only the starting point.

When integrated correctly, your virtual open day platform should also generate structured engagement data — showing which sessions resonated, where attention peaked, and how students interacted.

That insight helps admissions teams refine future events and personalise follow-up communication.

Because technical excellence supports recruitment strategy.

Delivering with Confidence

Virtual open days don’t need to feel high-risk.

With preparation, structured support, and the right platform, technical challenges become manageable — and often invisible to attendees.

Seamless experiences build trust.
Trust builds confidence.
And confidence supports enrolment decisions.

Explore how WorkCast helps universities deliver professionally produced, glitch-free virtual open days.